SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fitterearth (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fitterearth.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I wear the size m, i ordered the size m, i had to order less by size. Since they do not fit, very slightly loose. Quality corresponds to the cost-in principle for 500₽ very much even good.
Nice quality and fast delivery!! Super
For 170 cm the leggings are a little short
The lines are different
Leggings came with a smell, but m.b. Will fade when i wash. In my opinion, a little strange sewing-at the waist freely, at the feet-norms, but short (my height is 160 cm and i'm not thin)) ordered the size s.
Before tyumen for 3 weeks, i liked, thank you
Bien
1,74 m. and 59 kg, perfect size s
It's good fabric not only bad is i'm getting big
Fast delivery,good quality.
Good material shipping very fast!, but you have to order a smaller size than you wear because they're big! I'm m, i ordered m and i'm big
The size is a bit bigger, example The small size works on a medium sized person. Good quality
nice metirial
Fabric very comfortable. Bright. Loved.
Excellent i charm, i arrive very fast
Cool
Very nice material. Sizes spot on
Huge... ordered m, sister xxl size pulled... very waited for them... very sorry!!!
Leggings are good match the description.
Very shinny, thin band in waist, design not as pictured thin small lines
shipped in 9 days to Poland. very goog quality, I reccomend it
Cool leggings! Xl approached the volume of the hips 115, waist 90 cm.
Size l fit for 48, hips 108-110 do not tighten, a little short for height 168
Elastic Band was much narrower as on the picture
Leggings super, i order the 2nd time, synthetic fabric but high-quality, for coaches ok well, delivery fast 2nd week maximum. I advise you to buy from this store. Cellulite is not visible, if only very look after and if very launched cellulite)))))))) blue is very bright super. Size corresponds.
The product is as described, it is elastic does not transcend underwear and is very comfortable to train
Big
Excellent quality, nice for such a price. At 48 a little more, i would like less.
super, thank you. :-)
הטייץ good, sizes like in. I measure L in וקניתי size XL and it's a little big. הטייץ T transparent וקצת glossy
I love it.
Great product and comfortable
Excellent product very good quality and best arrived before the date indicated i charm 100% recommended.
May 9 ordered, and received in kemerovo on june 5, the track is tracked. Leggings for fitness of very good quality, odorless and protruding threads, do not assign. With the size did not guess, xl large, but it's the fault. For sport itself that. I recommend to all the store and the goods. Many thanks to the seller for the fast shipping
Size s is very large
Ordered a Small. It fits great. The black “S” not so much and the black one (waist band is totally different from blue) material is okay. Get what you pay for. 2wks to arrive to me (San Jose, CA)
It's perfect good material i loved it
One leg was shorter than the other. Material quality good thought.
All as the description. When growth 170 cm and 60 kg S size suitable. Material not prześwituje. Worthy command.
Confortable
great store, fast shipping, thank you
thankyou
Very beautiful, good quality, fast shipping. liked it. thank you so much
Very satisfied a little bit smelly but perfect I take small size for 59 kilo and 166 cm height fit perfectly very recommended thank you store
Came leggings quickly, weeks 3, good, but bolshevaty, my weight 58,168 cm
Super bystraja dostavka. Eto record, poltory Nedeli
good material, usually I wear s, but its too big for me, next time I would take xs.
I stay short of the shot, the rest of it all very well
Qualitatively super. However, better take about size smaller.
Good quality, but large size