SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fitterearth (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fitterearth.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
5 Star (29) |
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4 Star (5) |
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3 Star (4) |
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2 Star (0) |
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1 Star (0) |
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Looks okey, the packaging was really good - as goods came fully undamaged. The metal construction isn't even, so the plate doesn't sit evenly
Nice and sturdy!
The lamp is super, for a long time i was looking for one that in the evening was also light) i ordered before that from another store, nothing came. And in this store everything is reliable, packed perfectly
Awesome product, I love it
Yes, but the plate is balanced by a malfunction.
Fast delivery. Excellent product. The parcel was securely packed. I'm very satisfied. Thank you!
Ok
very nice modern
Very convenient packaging material. All aafe received. Fast shipping. 5 stars!
great purchase. the store sent it really quickly and it is the same thing in the photo! thank you.
this item looks great. You'd easily pay three of four times this amount for the same thing in a shop
excellent. exactly as shown
2,5 weeks to moscow, packed perfectly, nothing damaged, the quality is 4, but for itself will come
great product, amazing quality. everything is fine, thank You!
Trop beau
Complies with the description Very pretty Just the white top tray moves a little but it does not bother Fast shipping
Excellent aroma lamp! It was about a month. Packed was excellent! I advise
Good product. Quick shipping. I’m satisfied. Thanks
Identical aacute; photo. Arame parece resistant
nice design but take about 18days to deliver to Bangkok (kinda slow comparing to other stores) and the white bowl doesn't fit the metal base well..kinda slippery but comparing to the pricw wise, it is reasonble.
Beautiful, arrived in Italy in just 10 days
Very cool and aesthetic! :)
Very cute looks, reliable packaging, nothing is broken. Only spike at the bottom is not very comfortable, the design is slightly staggered, but it's not critical.
Gooooood
Paris was two weeks away. Packed in a foam box. The lamp itself is normal. Plate on top with a slight defect on ceramics, but overall like
I thought it would be less accurate. But(!) this lamp is really great:) I’m happy with it. Order without any doubt
Beautiful! The bowl is really not very stable. If not gently handle, can bend.
fast reception. very well packaged parcels I am delighted
Very good reception very fast.
Totally good product! But just one little thing,the joint is not flat...-1
ok
T like wish in gold. The is tética is great
Perfect
A bit wobbly. The cup does not keep well.
The cup does not keep right, the bracket is octagonal and round cup! So it does pose no well above and it looks,
this item have a big manufacturing defect in my opinion. the iron part is a hexagon and the ceramic part is circular they dont fit each other.(it can be seen on pictures) it looks like a compilation of a tea-cup saucer and a candle warmer. bought 4 of them. 3 was gift. i cannot give those to no body as a present.
It looks fantastic but only bad side of this item is that ceramic part doesnt stand securely. I meant it doesnt fit for the black part. Still recommended.
Much smaller than expected. Not worth the value for the price. Would not recommend