SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fitterearth (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fitterearth.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality. Delivery in 15 days. Very beautiful I am very happy
Is beautiful! Also the cotton is very valid!
Uncle, good yakyst, more than not vicoristovala
I'm very happy. The package came before the indicated date and in addition I love
Super product.
Still await the arrival of baby, so not tested. But are Soft and have good quality. Fast shipping, recommend store.
Still await the arrival of baby, so not tested. But are Soft and have good quality. Recommend store.
They are good, do not soar, do good, uncle
100%
Hermososs, they arrived just like i asked them. It took a little more than 2 months but happy
Very Fast delivery. To Lithuania 15 days. Looks good, inner very soft.
The size and design correspond to the published, the quality is good and they are very nice, the inserts fit well and the brooches also, arrived sooner than expected, highly recommended though i still need time to test functionality.
all good thanks
All ok, delivery spvidka
Schvidka delivery 19 days. Yakishta is good
Zamovlyala 7 worm otrimala 25 worm on ukrposti. I'm good.
Garny
Spin the tail. Spvidka delivery. dyakuyu
beautiful.. same as the picture.. fast shipping.. highly recommended
ok
It came quickly. All as in the description. Pleasant to the body.
Loved it . Thank you so much
Fast delivery
Fast delivery to belarus sent 06.06 came 24.06 thank you very much photo later)
Very pretty
Rahmet
ačiū
As indicated but long to ship ..
At the top
Fast delivery to estonia. quality is good.
No sold out model, but store reported and asked for another one.
Perfect
Perfect as always- great quality products + amazing fast shipping - 2 weeks as usually. Thank you!!!
Beautiful the fantasies and good quality…. satisfied!
Beautiful baby, with great workmanship! Beautiful! THE interior is suede, was satisfied!!!
Delivery on time, beautiful, clean, neatly sewn.
Very beautiful… look good quality
Beautiful design equal to the picture i recommend to store fit and fit perfectly
Quickly sent. With high Tet satisfied!
Slightly different color, but not critical, and so everything is fine
Diapers are cool, cheaper than in other stores, and the quality is the same. between the legs a little longer, so the liners are not all placed, you need to try to order from the same store.
It's not really baby pink it's more like orange pink.
Quality is super, can be adjusted to any size
Good
good diaper,recomended,soft inside...