SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fitterearth (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fitterearth.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
cute
Polecam!
As described in the description
good
Super!
Nicer quality than I expected.
Everything corresponds to the description. Sewn qualitatively.
Very fast!
Arrived in a little less than a month
i got 27 instead of 30 bags and they are poor quality
i got 25 bags insted of 30 an they are poor quality
Very cute
fab
It's not what i asked for, there were 30 of one color and 30 of another color but another measure. 60 of the same size arrived. The pitas are easily disheartened.
Already purchased in the past. Are suitable for confetti. The cloth has a nice texture. Are met.
Perfecto! So cute!
Lovely sachets. Exactly what i was looking for to put in the wedding gifts.
Beautiful sachets! Same as the photo
9
They look great! I might order some more later on too. I’d recommend these bags.
Arrived 29 pieces instead of 30 Long standby more than 2 months Excellent communication
Good
sawing is not good, loose thread ends, some are not stitched in the corners, also parcel came damaged due lack of good packing
Everything perfect
Inner packing was opened
Good! Thank you!
even PERFECT PRODUCT !!!!
Just like the photo
Good quality
Very fast
Very nice color and good material
Quality is ok for the price, and open threaded be found on the sacks
Very nice!! Thank you!
It was more than a month in moscow. Good handbags.
Very high quality. All as in the photo. Thank you very much to the store.
Perfect thank you !!!
I received product as expected, thank you
perfect
I'm satisfied with the product and the order itself, fast shipping and delivery.
there are 11 pouches arrived after 19 days to Bangkok. good quality, size is accurate
good store
Very pretty, just like the description. Fast shipping to canary islands.
Like in the picture. And super fast. Thank you
Took 19 days to arrive in the Netherlands. Looks good. It’s a tiny tiny bit see through. I received ten pieces.
Very cute & well made jute sacks. Coloyr as described. Fast delivery.
Excellent quality Soft and cute S
Will go, for its price.
I got it in about a month to Hungary with free post. Looks like a sample photo. Nice color.
Very stylish bags. Respect!
The bags have good finishes and thick material. Correspond to photography.