SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fitterearth (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fitterearth.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good definitely recommend
Works properly. thanks!
As always satisfied with the purchase and recommend the store
The humidifier fully met expectations. Packaging is reliable. I recommend both the product and the store.
The product works great, I love it! :) recommend!!!!! :)
As always satisfied with the purchase and recommend the store! Excellent quality!
The lamp came very quickly! Less than a month! I got safe and sound! The box was packed in foam rubber! Include her is a pleasure! Very satisfied! Thank you store! I advise everyone!
Quality
Very well packed product. I have reached sapasağlam. Yet never used but I expected more büyükmüş
He's doing very well
As always satisfied with the purchase and recommend the store!
The charger will burn within 2 minutes of connecting it and have jumped the levers of the house very disappointed very bad product
Excellent aroma lamp. Pleasant shape, beautiful illumination, evaporate begins instantly. The only negative is slightly buzzing. During the day, i can not hear much, and at night in complete silence personally prevents me. Otherwise, no complaints! I recommend!
Quite not large in size. The capacity for pouring water is attached, the volume is only 150 ml, but because. Evaporates quite slowly-enough for a long time. In order to feel the aroma of essential oil in the room-these 150 ml of water need to add 5-7 drops of essential water soluble oil. The device glows very beautifully in the dark, the backlight modes and the timer 1-3-6 hours work properly. Packed perfectly. The goods in buryatia came for 31 days. The quality is excellent. In the kit is an ordinary socket for 220 volts.
Very good aroma lamp, all as in the description, but delivery kapets what a long
SUPER OK!!
The parcel received everything in order, the adapter put the store the one that fits russia, thanks to him for it. .. Water lasts for 12 hours without bursting, the case is made of plastic, the description fully corresponds...
The parcel was 3 weeks. Good moisturizing, but it drips a little water if it is bad to close the lid. There is a backlight. You can add oil to smell. In the package put headphones
I am very pleased with the purchase!!! Amazing thing. Standing in my massage room. Beautiful, effective, practical. The store is very grateful for the good packaging and fast delivery.
For moisturizing a small room is suitable. Weak-pronounced aroma if as an aroma
i like. Get gift, but broken ahahaah
Everything is super! Works. Smells. Class! All whole, well packed. One nuance, i ordered a dark color. Came as requested-dark. But on which lyad tell me to put a white wire in the kit? Is it not logical to put black?
Item has arrived to my country eventually,protection had run out .Seller did send proof of dispatch so possibly due to Christmas post it got lost along the way and took a long time to arrive
Got, works, looks cool) moisturizes, aromatizes)
Cool thing, i advise everyone
Product excellent arrived fast. Just like in the picture ובתיאור
Top product!
Super, it works, light is on different color, you can and humidifier together worked, and can be easy light burning without humidifier, 3 functions, cheers.
Goods come back the money
looks like on the picture, works fine, has everything in the package
All as the picture
Made with high quality. Very fast delivery. You can take.
Nice moisturizer. Works fine. Easy and convenient. Dripped 7 drops of Essential Oil lemon 150 ml and had me joy) thanks to a quality product!
Super transport. Fantastico thanks.
works well and is like picture really fast delivery
Cool Air humidifier and essential oils is great, compact, very satisfied with the purchase, you will not regret, all well packaged, come in a month.
Excellent aparat! Seller especially-goods ordered 30/7, and he came to Israel in 8/8. Well Done!!! Order more
It works, a beautiful thing
Good thing. But moisture not noticed. Need long time to drive it, even in a small room. Weak for humidifier.
All plastic imitation wood has little water capacity, but work perfectly. The colorful lights are middle children, preferred something more discreet. The manual all in English is not very clear.
One of the best order on Ali. Very satisfied. Worked a few hours water consumption is minimal. Very beautiful color changes. Power adapter fits for Russia. Thank you!
Smell аромамасла gives very good, but air humidification did not notice. Parcel arrived quickly, all in good condition. Material plasmas.
All great!!!
Lamp is fully consistent with the advice
the image Is identico, Good bar and work perfect. single packing was a poco deficient
excellent figment
excellent product. works very nicely.
it is very beautiful and function!!!!!!!
Очень симпатичная штука. Работу свою делает Мне понравилось)
Отличная аромолампа! Качественно сделано. Милый продавец. Мне очень нравится