SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fitterearth (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fitterearth.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Annoyed, the goods came damaged, ali immediately returned the money so no claims
Nice and useful
Great
Quality product, very good for the price.
good quality
fast good
Good container, quality, but for some reason i have a possible defect, the store thanks for the responsiveness and help, the lid came the first time broken, contacted the seller it without problems sent a new, very fast, that translation once that second time, thank you.
Good quality. Came with fork, spoon, chop sticks, a case, and a bag. Well packaged, and not damaged at all.
Excellent container, fast delivery
Tin food really beautiful favor! Top quality guaranteed! R. I.
Good quality and functional for the purpose!
In general, norms, but liquids can not be worn, leaks
good
They are great, Thank you
Beautiful lunch box, as i try to write off, sent for 4 days, tracked, packed wisely, without extra film, but not in one package.
nicely package. accurate to picture. doesn't leak when tested with water.
The store is excellent. Track tracking. 14 days to rostov. The product is packed well, all whole!
Perfect, just as in the photo i 've done the test with liquid and you don't lose a drop. i totally recommend it.
Very cute lunch box!! I always bring it to school and my friends always snatch it from me. The design is so lovely.
Parfait
It's pretty small.
as described and good quality. thanks
Okey
all ok
Very cool container. All as in the description. The only metal case is not pulled out of plastic, as it is done in many others. Containers to be able to pour hot water for heating.
I received the parcel pretty quickly. Two weeks before moscow. Well packed. Whole. But the water is poured out (very sorry. I took it just in order that nothing poured (in the photo drops are visible, if you look closely. Pour often. So it flows!
The order came quickly, less than a month in siberia, the whole, one to eat is quite enough))
Got all right. Thank you.
Super!!! Super!!!. .. SUPER!!! Rekomenduoju!!!!!!!!!
Fast delivery for Polish 12 days. All compatible with description
The box came crumpled!!!!! And so everything is fine very cool dishes
The container looks like in the description. Be sure to write additional. Feedback, after execution.
It came quickly! The quality is excellent. The container is not for microwave, but it's my fault. Communication and delivery at the level. Thank you store
Garniy, compact! To harkov priyshov for 24 days. The three of the side, ale for me is not important. Propovaya!
Track tracked. The parcel came crumpled, but the contents are whole because. Well packed. Corresponds to the photo and description. You can't warm in the microwave. With the store did not communicate, there was no need.
Excellent Product
It looks cool. Ridini is not a planned zalivati. The bag is cool, the material is cheap, let's imagine the super-i'm of enchantment. I recommend!
The goods went a month, arrived whole, but scratches are visible (true, this is not catastrophic). The elastic band between the compartments passes water after 2 minutes in an upright position (the photo is not visible, did not have time to shoot). Behind the lunchbox is a sign that prevents warm in the microwave (very sorry). On the partitions between the compartments of the stain, which can not be washed, as if someone had already checked for water resistance. Lunchbox closes tightly, but i will not say that it costs its money.
Very cool boxing, came early, which is very happy! Packed on conscience! The quality is excellent, on sunday i will test! I'm happy for all 100. Thank you! I recommend
It is not bad but it came broken. Took a long time to come
buena
same as the picture.
Product Great packed. Cool the presents
The product corresponds to the description, but after a week of use the closing mechanisms broke! And treated the container neatly. The first chip appeared on the second day of use, and two more after 3 days, it's offensive (
did a leak test with water. perfect no leak
I really like the product only I find it kinda small. but looks great and it's good quality! can't wait to use it. Came in 12 days.
Excellent quality, highly recommended
I get there real quick! The truth is not bad! Now to try it.
Good strong good container. Long looking for a suitable one. In the mine, that's it. A little dripping
Nice