SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fitterearth (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fitterearth.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
5 Star (59) |
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4 Star (8) |
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3 Star (7) |
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2 Star (0) |
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1 Star (0) |
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Not leak!!!!!
It's okay, i'm fine. Keeps the temperature as stated. Cute.
All ok, it came quickly
Good product, thank you
It doesn't heat too much and it costs to open and close
In the first use (leave water inside the thermos) it has oxidized me inside:-( I had to throw it away. Fast shipping in 2 weeks.
received in 10 days. Very fast delivery!! quality quit good
very good
Cool thermos
All aposto also anbalagio also Termos, thanks to the store
Loved working yet.
It is very compact and easy to carry in my purse while I go out for a walk. It is just the right size and very portable. I am very please with my order.
IS good, but the nozzle White not out so greatly complicates the cleaning and has a good closure, the screw bottle and cover are not perfect.
Great little thermos. 4 week delivery to Canada. 5 STARS
It goes though not so easy open and close
looking good so far
Loved! Recommend!!
Same as the picture. Well packed. Good product. Fast shipping. Thank you very much.
Perfect
Great thermos! To the perm region came for 18 days!!! Arrived in excellent condition, packed was very carefully. Checked: poured boiling water, after 11 hours good hot water, after a day still warm. With its functions copes. I am very happy!!!
The product came quickly, externally corresponds to the description.
Beautiful, keeps the heat.
Normal took for children to school, the temperature keeps normal, for school suitable
Shipping is usually took so buy EE products is very nice ~
Very happy, it was the second time i asked for it
Produro arrived fast, but like all complaints below the bottle is bad
It has arrived fast and well packed. When i test it, i will make new heat and sealing valuation
Fast delivery, for two weeks. Color as in the photo. Convenient opening through the button. I ordered for breeding a mixture to a child, a comfortable liter and a quick opening. Until i used in the case, how much keeps the temperature, then i will add a tip.
Good stuff
I love it. Just need to try and see how it goes. Sunday i try it and put it
Perfect is the room you bought for friends as always very well everyone loves
Very nice
Exactly the way that speaks in description
This item is so cute I got it and I can’t wait to buy another one
The thermos came very quickly-10 days to ivanovo. Already tried, poured boiling water at 10 am, at 8 pm the water was still warm. I recommend!
The lid didn't close well and the store returned all the money. Thank you seller
Thermos came for 2 weeks in the moscow region, but the product itself causes negative impressions of use, less than a week later began to peel off the paint and the inscription smear, although never hit and washed only with handles. I do not recommend unequivocally!
Small, exactly what chotel.
In love i am but of this thermith! I haven't tried it yet. i don't know if it keeps the coffee heat or not. but only with its appearance. i already fell in love hehehe is just for coffee. Beautiful. He arrived much earlier than i said, thank you very much
Very happy, according to product description!
Thermos is nice I like it and very fast delivery I didn’t try it yet thank you Seller
super
Beautiful, very fast shipping
Atnāca ātri. Bet netur attention erasure. Ērts tilpums.
Thermos such as pictured. Very nice wyglada. No smell, drinks without foreign flavor. Nothing leaking. Poreczny. Recommend! Dzybko przyszedl, after 2 weeks pack already was U me.
Thermos is cute, does not leak. Although the lid for some reason (as if they did not try to cope with it) is crooked (see 02 photos). Same. For me it is not critical but the inscription is erased from friction. On 1 photo-i only unpacked and unscrewed the lid. On 2 photos-after the day of use. As a result, the sponge wiped the entire inscription. Except for these little shortcomings-the thermos is good. Compact, long time keeps the temperature, cute.
i got this one.. its very nice... thankyou store...
All ok
It is very beautiful
Very good quality and fast shipping