SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fitterearth (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fitterearth.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
5 Star (63) |
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4 Star (5) |
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3 Star (2) |
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2 Star (0) |
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1 Star (0) |
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Cool socks, but walked for a long time
Cool socks. Walked a little over two months
10/10 perfect.
Good :)
Good socks
Very fast delivery pleased! Thanks to the store for the beautiful and quality socks: z pattern is very cute
Thank you for the goods
Excellent socks
Soft, comfortable socks. The colors are bright, the pattern is clear and colorful. On a small leg sit perfectly.
I get everything just like the description. It only took a long time for shipping, the buyer's protection had to be extended
Good quality, happy with the item, but it took too long to come to Bulgaria...
Socks cool Stretch well very pleasant to the body Seller responsive The only goods went very long ............ I will order more
good quality
Beautiful
Went for a long time, about 2,5 months. Not thin, dense, soft, no unpleasant smell
Excellent socks with a nice accepted. The only negative-to moscow the parcel was two months old
Socks lost during delivery, the store extended the protection. Then he advised the return. Money returned
They are comfortable and pretty
Kidneys as in the description. At 38 size fit well. I will order also shortened
Good socks
Good socks, exactly as in the picture. Delivery is very long.
Socks are cute. The truth instead of beige came white, but this is not a problem. The parcel to yaroslavl was 2 months old. Thank you store)
The goods arrived, the delivery time expired, but extended the delivery time. You can take, good socks
Super, recommended, material very good, quality super, fits perfectly size 38
Super comodos. They're more blue than not lilas for that.
I really liked them.
Quality is good, i liked it. Walked very long :(
Went to moscow for three months
Rubber them pevnější. Není it bavlna.
The socks did not come, the client asked to wait, but when it was a lot of time, they returned the money. Seller understanding.
Excellent socks, stretch well, beautiful. Fit for size 38-39.
ok
Nice, but a little plastic.
Lovely, walked long
Socks Super artificial. Pattern The agrees, but when naciąganiu seen that is printed only outside, underneath comes out white.
good quality, it's European sice cca 38-39 :)
Very nice product. I bought two pairs and they arrived in very good condition.
good
Rekomenduoju
Super. Thank You
Cute, but the picture is much larger than the picture
They arrived today thank you
Good socks, very long shipping
the colours are too bright and the kitties are kind of ugly
As in the photo. The color is good, without foreign odors, the size matches.
Love these! So cute, will order more
Already third such socks i buy))) soft and very beautiful.
On the appearance of socks neatly stitched, let's see how they will be worn. Delivery almost three months for this huge minus ....
nice socks, fabric is good, fits to size 40.
Unfortunately the parcel did not reach. The store is responsible, always was in touch. Money returned without problems.