SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fitterearth (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fitterearth.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
5 Star (63) |
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4 Star (4) |
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3 Star (3) |
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2 Star (0) |
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1 Star (0) |
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It's very fast, quality very high
big enough, not so tight, beautiful!♥
this is good product. I love it
This is a necessary thing for long walks with children !! The quality is very good, the store is very friendly, be sure to go to this store again !!))
I received this within a week of ordering it. *Warning* When I first received the package, there was a strong smell associated with the bag. I’m assuming it will fade over time. This lunch box was smaller than I expected but it is still pretty big. (View the photos I took) I have yet to use it but it is very cute and I am pleased with the portions I can store. This lunch box and container are very cute! I can’t wait to show it off once school starts :)
Super fast delivery. Just like they show in the picture. Very accurate
Come very quick
Nice box and color. Looks of good quality and after 1st week of usage still in good shape.
I love it!
just recive this morning n thanks alot....
Good quality, no odor unpleasant.
very well packed, fast delivery, thanks
Good product I loved the product thank you to the supplier
It is beautiful very good material recommended
My daughter loves it! So glad I got both the bento box and the little bag to go with it. From just looking at the picture the bag doesn’t look like anything special but it actually is very cool and highly suggest getting it. On the inside bottom half of the bag it has an insulated lining and there is a mesh type of fabric with a drawstring to close up the top. So this is not just a cute little eco bag like I first thought. It is an actual lunch bag for the box to perfectly fit into. My daughter can’t wait to take this to school next semester!
Cute bread box. Daughter is happy with it!
Exactly as described, lovely lunch box with different compartments
I loved it, it's small but with a lot Space.
Whole fast delivery, top product. There is indeed a fairly pungent odor in but I suppose this work it after washing will turn off
The food box is much bigger than i thought but the good quality, the bag looks prettier in the photos and has a strong smell of plastic
Satisfied
Too cute, the parcel was packed perfectly in fact did not have no defect. The smells a bit but the rest is all OK I can't wait to use it in summer for lunches at the beach.
It arrived in perfect condition, the quality is very good. It takes about a month to arrive but i'm very happy, it looks just like the pictures.
very well packed looks as good as in the pics fast delivery received goods in 2weeks
Very practical to taste children and especially stainless steel so safe compared to plastic
Keeping in mind the
It has arrived fast, good quality
Just like the picture, fast shipping. My kids love it
NNNNICE!
Well protected. The product is the same as description.
Compact container with 2 compartments. Inside the metal insert, the upper is divided into 2 parts more. Description corresponds. Included plastic spoon
Great vendor and great product. Shipping box well sealed. I recommend the vendor
Everything is cute. everything is accurate and beautiful. thank you.
The order came very quickly. The unpleasant smell disappeared immediately after the container was washed. The only thing that upset is a scratch, noticeable in the picture.
Very fast shipping. Exactly as described. Pleased with it. Thanks
dark spot and strong smell
When shipping, one of the cap fasteners was broken, the store sent a new one without questions
Exellent product, all as in the image Very good quality, i like all design, price, size, i recommend total. 100% secure package arrived Thanks to stores
Perfect. The bag is very friendly.
The thing is good, but the bottom was with a crack
Very nice, the little spoon and more is great. Only downside, the joining of the compartment below is not waterproof.
hi. wonderful item. very good
Cool handbag, small
good
Excellent store and goods all as indicated quality is very good!!!
nice, good quality, too small for european meal, i recommend it.
A successful the
A little small for an adult
Love it! Well packaged.
Delivery to korea 10 days. The smell of course is present, i hope to fade