SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fitterearth (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fitterearth.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good
received in good condition but the store maintain intergrity and is worthy of recommendation. but for the tracking update of the parcle is annoy.items is as discribe in the picture and it pretty look good I strongly believe it will work as have not tested it yet. but expect more comment after is being put to test. my wife so much love it
exactly as described
product was the same with the picture .
Excellent, all very nice
very nice, I loved it.
I'm delighted. What you need. All as in the picture. Not expensive, compared to others. The white insert is specially needed so as not to leak. Came the goods for a month about. Track tracked. I did not communicate with the store because i did not have to.
Extremely fast arrival - i placed the order on May 31st and it arrived on June 11th. Good quality except from the strong chemical smell. So before using it on your baby wash, wash, wash.
The product corresponds to the description. We all arranged, the only clarification-in the heat it is better not to use in order to avoid the occurrence of diaper rash in the child. For the heat it is thick... thanks to the store.
the waterproof cloth is not so soft as expected,but the diaper is great. the inside cloth is nice to touch and soft, which is more important.
Came quickly) the goods are excellent! Seller thanks)
just like all the uploaded photos. really lovely item. very colourful and the double guesset is good. this was a trial purchase. now I will buy more.
Krasne ušité the propracované
Comfortable
great product...Really great material...I Totally recommend!!
OK got it right.
Delivery fast, 3 weeks, tracked. Panties are ordinary, i did not notice anything magical in them. This is my first reusable diapers, took on the test. I will not use it soon, as we begin, i will try to supplement the review. I want to try for a start summer version.
It came quickly, packed perfectly, everything is soft and pleasant. Already immediately dressed to experience, then i will add
Everything is fine
Excellent i charm just like. the picture
Very fast reception. Compliant object. I recommend the store.
Took wholesale. Excellent store, podgusa chic. We will order more!
The diaper is very high-quality 100% corresponds to the description. Soft layer odorless. I recommend. Shipping 4 weeks
Great item!
I'm delighted, with them it turns out a great saving of disposable diapers. Began to use in a month and a half and although they are a bit too big for her, it is quite possible to put on. The colors are bright, the quality is good, the price is very low. I am happy with the purchase, but only the store sent me a week and a half order, and there are no complaints. It came for 2,5 weeks to crimea. Order and you will not regret.
Great quality
25-1-19 ordered 4 diapers and 10 inserts, came 6-2 very fast delivery, but 1 diaper was missing. Great quality. Bamboo charkool Chatting with Ohbabyka, asking to send missing diaper to A While,to understand each other. On 14-2 he changed price to 0,01 ct so that I can pay and then send it, great solution!! So ordered 14-2 came on 8-3. About 3 weeks waiting. but loving the products and quality. Hopefully next time I order, no missing products. I'm keep on ordering here!! It had 2 openings, so more easy to put the inserts in
25-1-19 ordered 4 diapers and 10 inserts, came 6-2 very fast delivery, but 1 diaper was missing. Great quality. Bamboo charkool Chatting with Ohbabyka, asking to send missing diaper to A While,to understand each other. On 14-2 he changed price to 0,01 ct so that I can pay and then send it, great solution!! So ordered 14-2 came on 8-3. About 3 weeks waiting. but loving the products and quality. Hopefully next time I order, no missing products. I'm keep on ordering here!!
Of the 6 prints points i asked for. Only one arrived changed. They're beautiful i don't use them yet. However, they look very good quality. They arrived well packaged. Less than a month they arrived in usa.
Exelent and very comfortable for my baby
Just like the picture. I tried it once and for a while.
Beautiful, great material. Arrived fast 35 DIAD. AND not paid postal fee here Brasil
Excellent, just like in the pictures
Ótimo
the delivery was very quick, material looks good. there's no soaking pad inside.
Second order i make very compliant
oui parfait
Very fast and diaper identical description… Loved
Very good quality! Arrived fast TB ..
ok
Arrived early
The quality of fabrics and tailoring is very good. The color is bright, looks even better than in the picture. At a height of 86 cm and a weight of 13 kg came up perfectly, there is still a good stock. From the moment of payment of the goods to receipt it was 34 days. Delivery was not tracked actual. Still in fact, the diaper was not checked, i'll write later.
Don't miss! But on a child with plump legs like sat down is not ideal. for normal children-a great option! I recommend both store and product.
Shipping very fast! I demand 2 semamas, as the product says, very soft and cute! I hope test it soon
Follow the description!
Second Order of 15 after a first of 18. Fast and free shipping and contact store super.
Before norilsk the parcel was 2 weeks. The store sent the parcel the next day. I ordered three panties and 5 diapers. Came three panties and 10 diapers. Thanks to the seller for the gift! Panties up to about 15 kg. My son 11-12 kg buttoned on the penultimate buttons. Rubber bands on the legs do not press. Panties on the touch are heavy. The diaper is inserted into the panties conveniently. I put it on top, so as not to describe panties. White straight diapers are soft, enough for about three posts. Panties in size somewhere from six months. At home is warm, in panties sweats. Let's see if there's any rash. Color as picture. Top material as plashevka.
Very fast delivery! Thank you store! Same as described. Will definitely order more.
All OK
Order 27.09. Come In 17.10. Very fast, quality is good. Write in the case later