SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fitterearth (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fitterearth.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i was surprised at how fast the delivery was. The goods are also excellent. The pads are a soft charcoal grey fleece. Before i washed them i decided to do the little "advertisement test" and chucked about 20 ml water on there. Gave it a bit of a squeeze and motion to test the bottom fabric layer and NOTHING ! not a drop came trough. totally dry and leak proof. The fabric design is cute too. I will now have no other option to buy more since my sister stole 2 of them already :) very happy customer. Thank you for the service and product.
Shipping in a week and as described
Good quality
I haven't used them even during menstruation because it wasn't my target. I bought them because i was tired of the salvaslip that crumbles and you end up with them stuck anywhere but in the panties. I must say, i thought it would be very hot but it's not, and that's 35 degrees away. They are quite fresh and are kept in place except for the tips that are slightly unattached. Maybe this size like salvaslip is very big. They don't notice when you're dressed because they're very thin, finer than a compress. I'll buy smaller size. I hand wash them and dry them in a couple of hours. Great
Wonderful Super recommend My fastest purchase AliExpress Am impressed (20 days) Absorbent meet your paper They are very big, are more for night use More absorçao and light the media (comparative basis the brand "korui" made in brasil) More to use together with the collector (to avoid possible leaks collector) Or in flow lighter, very worth Super helpful. Deserves your 5 stars Gratitude
Very very me fit. Comfortable, soft and durable. And eco-friendly :)
I buy not the first time, for me it's perfect. Quality and convenience. It came in 10 days, the track was tracked. Eco-friendly and economical. For those who compare with rags to disposable, you did not use them!!! Much more convenient and reliable even disposable.
very comfortable, easily washable, great surprise !!!
Emailed store after purchase for 5 black pads, they said yes... but I got the coloured mixed instead. Bad communication from seller but still good products.
As described
Very polite store, communicate with him was a pleasure! Last time forgot to take away from the post your order with the same store and sent back, without a refund. I thought about it only a couple of months, said about this situation to the seller and I sent them together, although the protection buyer is long gone! :) were about 1,5 a month. Otherwise the product complies with the description and I am very happy. Will order again ^ ^
they look perfect, little bit big, but I know why, so there
I Have received the products very quickly. I do have not yet used. They are pretty big but I thought thicker. She stays anyway thick for those who have a flux low/medium. However, j'avais taken care watch patterns before order and j'avais selected 2 models several times and store put all kinds of patterns I do souhaitais No. Otherwise I recommend.
good
very nice
Very nice and seems quality nice.
Produits top, hâte the l'essayer
Just like in the photo. Buy a gift girlfriend, she loved it.
Loved the product, beautiful prints, still not used but imagine being good, arrived super fast, great store
Order arrived very quickly! Just a week. Generally satisfied with the goods. A little flat, but the photo in other shops met and worse. Color Order is the same for all gaskets, but had colorful. But even this outcome more like)
It's not for heavy flow. Not too thick but decent quality. Can't wait to use it.
Great service, fast shipping. Thank you!
Gasket fit the description, Fun colors. The case has not yet. Thank you!
Awesome! Very nice-Porter, you only feels not even his presence. Very simple use and wash.
Very good! Recommend! Comfortable, more absorbent than normal and oddly enough goes nowhere or wind. The annoyance is washing. But dry fast and logo for use again. Buy More
Product as described. Ordered 15th August and arrived 7th September to New Zealand, which was within the promised time. I haven't tried yet.