SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fitterearth (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fitterearth.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
IS just like advertising, arrived early, like the product and size, the only problem is that came with this wrinkled, otherwise like product
un 10
Very nice. Safely packaged.
Excellent thermos, odorless
It's accurate to the d is crypt. in the hands even prettier.
A good thermos, the size of a palm, came in a good package, a whole
perfect
Quality at height
Great item
Beautiful small bottle, only those of us leaking
Perfecto
Thank you, the goods are good))) small, cute thermos. Packed perfectly!
ok
It is arrived. Thank you.
Perfect, fast delivery, carefully wrapped.
Super jar! Take on the road the child food is perfect! Excellent packaging, it seems to me that it is unreal to remember, without a single jamb! Recommend!!!!
I'm not sure that the product corresponds to the description. The inscription is simply glued to the thermos. Looks like a marriage.
ALSO CUTE!!! Small but just the way I wanted it maybe fits a cup and a half of water
Everything is fine, the goods are good and very nice goods delivered a little less than a month
i love it.. got it sooner than i expected
very cute...
I like the item. It is portable and very cute and easy to carry in your bag. It arrive in just 10 days from the date of my order. I am very please with what I received. Thank you!
Nice little thermos keep my drink ice cold.
Order shipped quickly. Track tracked. Mini thermos cool. Inscription in the form of a sticker. Plastic cover.
02.06 ordered, 15.06 received. Tracked. Moscow. Corresponds to the picture of the store. In fact did not try
very good product.satified.i recommend
Very beautiful as pictured! Ask more times,. thank you!
Beautiful. Love it. Will order more.
I love it, just the way it is in the picture and the right size i wanted.
Very nice, perfect packing!!! Shipping super fast. Totally recommend !!!!
Is not airtight
Divine!!!!
The product came as i asked, in good condition and took less than expected. I am satisfied with my purchase
The package went to kiev for almost a month. The thermos can not be called, because, for example, water remains hot for about an hour (if not open often). Most likely, this is a pretty bottle, but without the functions of a thermos. And this is in summer, in winter, so generally in 5 minutes. it will cool. Does not flow, with the condition, if well and correctly twist. Three will pull.
Great! It's beautiful, very practical, works very well He hot you, 2 hours, at least i drank it! More beautiful than in. photo
Small and beautiful Does not leak and performs its function 5 stars
Paid by two just came 1
Fantastic! It's ideal to take coffee to work. Hold up to seven hours warm
I like the cup. Its a nice design and good quality. Thanks
Very nice
Cuteness. Bought to walk with it in the bag. Well packed and delivery on time.
Good store
In 15 days at home. Perfect. Very well packed
A good small thermos, on the road the child can put food, 6 hours of heat exactly holds, then did not check. i recommend!
It's mu nice and small, fits a cafe
The thermos took a long time, a little more than a month, although the assumed date was indicated 2 weeks. The store does not respond to messages! About the thermos everything is fine, there is a small dent and rubbing, but they are at the bottom and ate noticeable. Thermos of beautiful delicate pink color, flamingo pattern clear, bright, not blurred. The thermos is small, for 200 ml., if poured more leaking. The volume of the standard lace ikea) enters perfectly and does not flow, keeps warm well for 3 hours. The neck is wide, easy to wash and can even be used for food! In general, the purchase is satisfied, a compact thermos with a pleasant coloring volume of 1 lace, ideal for short walks.
Pas encore essayé
Well, what are they cute) externally everything is good) for a cup of coffee to work, well, just perfect)
Thank you, all as in the picture, i recommend
Thank you very much! The parcel came in less than a month. Very well packed, no smell! Quality is excellent! I'm radaaaa))))