SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fitterearth (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fitterearth.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
5 Star (66) |
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4 Star (6) |
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3 Star (6) |
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2 Star (0) |
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1 Star (0) |
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I arrive before the established time. Good quality. A good buy.
Liners, as described, quality, are washed easily. Thin (you need to put at least three, so that the podguz does not get wet and remained dry), but absorb well, pleasant to the skin, quickly dry. Take more for convenience. You will not regret buying
Seller sent to my request quickly your product. Cartridges are thin actually. Not yet used so I don't know how to sprawdzą.
Diapers are super soft, thin truth.
Unfortunately, the parcel did not receive. After 4 months opened a dispute about the return of money. The store is responsive and contact.
As they wrote in the reviews they are thin and you need to insert 3 pcs into the podguz. I decided to order 2 packages at once, so as not to wait later. when placing an order, i put the dial 2 type 2 packages, but then the bags and delivery paid. i made 2 separate orders and the delivery was free. I ordered 07.06.19 a package to moscow. the region was already 20.06.19. super speed.
Did not come, returned the money, but without disputes-conversations, for this thank you
It takes almost 2 months and a half 11
90 days took! 90 to come to nicaragua
I arrive in good condition, complete and before the specified time, i recommend the store
Thank you very much to the store for the quality goods
as desribed. thick fabric.
The goods did not receive, very much waited for them, but the store well done the money returned
Seller recommended!
Very good quality. It took quite a while, but it came.
Very fast delivery to kharkov, 12 days. pleasant, but thin liners. i will put 2-3 pcs. we'll see as a result
Too thin, you 'd have to put several pieces per diaper. Soft texture
Very good product description nothing wrong. I bought others on another site that have become rough by washing there it remains soft and cleans very well compared to others so I thank the store
Not delivered, money returned
In ivanovo region the order came a little less than a month. Description and photo corresponds. The number is the same. Thin, you need to put pieces of 4.
Good product,
It looks good material and the workmanship is fine, the product is accurate to the description
Really thin, rather have to use several pieces at once.
Good product!
Very thin, even tonyusenkie. The photo shows. A couple of millimeters. In size small, after washing sit down, i put 2 pieces in training panties, for this and took. Get wet. One popis will come down. Inside did not understand cotton or something? Synthepone. The parcel came very quickly And photo for comparison with coal-bamboo liner
Thin hb liners, as in the description. I haven't tried it yet. To chelyabinsk region delivery a little more than a month. Thank you!
Arrived really quick I love them! Will shop here again.
They're thin, but in relation to value it's fine, two or three would have to be put to reinforce, good product
Very very thin liners. In order to absorb normally, you will need to put at least 2 liners in the panties. And so everything is done neatly and qualitatively, there is no smell. Absorb quickly.
The liners are soft, pleasant to the touch, but thin. You will need to put 3 pieces in a diaper. Came a little later than the deadline. Quality is good. Thanks to the store.
Delivery per month. All matches the description, good quality!
Everything is fine!
It's a little thin, i'll try it and update whether it's absorbent or not, i have a friend who uses them as liners.
Excellent lining for diapers, wide, absorb well.
They're so thin. How many pieces should i put, so that they do not leak? It is better to overpay and buy fat. But there is also this application. I will put in the diaper another additional layer to the more expensive liners. To be sure
I thought the peel was thicker, there are better materials
They're very pretty. The baby is bigger than the diaper. Good stuff. My daughter says they're a little short of the shot. Ideal for young babies or newborns.
Delivery is slightly less than a month. Looks like good gaskets for panties. I did not check for absorption yet.
Really liked
Very thin. Easier to put female gaskets))
Looks good. Use дополню.
The goods came quickly, soft, pleasant until they executed
They are very thin but soft and well made, for the price it's good, thanks.
The quality is super, the smell is very pleasant, i advise!!!
Very good quality
Thank you very much (* ▽ * `*) I will buy it again!
Loved, super soft and thin. Now will test in place of liner bamboo
Not sure that 100% cotton.
Thank you. Came in a month.
Napkins are excellent, soft and at the same time dense, perfectly erased. Came in weeks in 3. in the mailbox. Seller recommend.